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One out of four new smartphone buyers visit the service center within 6 months
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93 percent of customers have been found to be satisfied after buying the smartphone of Chinese brand Oppo.
According to research firm Counterpoint’s report, Indians spend an average of Rs 2,400 for out-of-warranty servicing of their smartphones. The firm said that one in four Honor buying new smartphones in Ahmedabad, Bengaluru, Chennai, Kolkata and Noida visit the company’s service center within 6 months.
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According to the report, Oppo, Vivo, Xiaomi and Samsung users in the country have been more satisfied after purchasing the new phone. The company said that users have to face the most charging, software or hanging and display problems.
After buying the smartphone of Oppo, the most set brand of Chinese brand, Oppo has seen 93 percent customer satisfaction. At the same time, 85 percent of Vivo, 81 percent of Xiaomi and 81 percent of Samsung customers were set.
Along with the brand’s sensitivity, 73 per cent of the respondents also reported that they received the smartphones given during the service back on the same day. About 72 percent of the users of Oppo and Realme got the same smartphone from the service center. While 68 percent of Vivo users received the phone on the same day.
According to Countpoint, customers arriving at Oppo Service St. were responded to within 15 minutes. That is, their waiting time was less as compared to other companies. Waiting time of Realme, Samsung, Xiaomi and Oppo was slightly more. Oppo has maintained its spare parts better than other brands.
