Not able to withdraw or transfer money from EPF account? Do this

New Delhi: Employees Provident Fund Organisation (EPFO) allows subscribers to withdraw or transfer their PF money in certain conditions. However, sometimes employees face difficulties in transferring their EPF account from the previous organisation to the new organisation after switching their jobs or while withdrawing money from their PF account after leaving an organisation.

Generally, these difficulties arise due to differences in name, father’s name, date of birth, PAN/Aadhaar details etc mentioned in the EPF account in comparison to what is mentioned in the ID documents. If you have got any problem related to EPF withdrawal, transfer of KYC (Know Your Customer) related issues, etc., then EPFO has a website ‘EPF I Grievance Management System’.

Through this platform, EPF account holders can file their complaints. This portal can be used by EPF accountholders, EPS pensioner and employers. In order to file a complaint, you must keep your Universal Account Number (UAN) handy. You will be required to provide PPO number if you are an EPS pensioner.

A step-wise guide to file a complaint:

• Go to www.epfigms.gov.in and click on ‘Register Grievance’ to file your complaint.
• On the new page opened on your screen, select the capacity/status in which you are filing the complaint (PF member, EPS Pensioner, Employer, Others). The option ‘Others’ can be selected in case you do not have UAN or PPO number or establishment number of your employer.
• In order to get your PF account-related complaint resolved, select the status as ‘PF member’, enter your UAN and security code.
• After entering the aforementioned details, click on ‘Get Details’. Your masked personal details which are linked to UAN will be displayed.
• Now, click on ‘Get OTP’, which will be sent to your registered mobile number and email ID.
• Enter the OTP and click on submit. After the successful verification of your OTP, you will be asked to enter your personal details.
• In the next step, click on the PF number regarding which you have to file the complaint.
• A pop-up will appear, where you have to select the button to which your grievance pertains- PF office, Employer, Employees’ Deposit Linked Insurance (EDLI) scheme or pre-pension.
• Select your Grievance category, description and upload the required documentary proofs.
• Click on ‘Add’ when a grievance is filed and then submit. Your complaint will be submitted.

After this complaint registration number will be sent to your registered email address and mobile number via SMS.